Last Updated: August 23, 2026
Virkut.com follows a clear and transparent Return & Refund Policy. Please read all the following terms before requesting a return or refund.
1. 7-Day Return Policy
Customers can request a return within 7 days from the date of receiving the product.
No return request will be accepted after 7 days.
2. Return Conditions
To be eligible for a return, the product must:
- Be unused
- Be returned with the original packaging
- Include all accessories, manuals, tags, and other items supplied with the product
- Remain in a condition suitable for resale
If any of these conditions are not met, the return will not be accepted.
3. No Return or Refund for Physical Damage Caused by the Customer
No return or refund will be provided for physical damage caused by the customer’s use, misuse, negligence, or mishandling of the product.
This includes:
- Broken products
- Cracked products
- Damage caused by pressure or impact
- Burn damage
- Water damage
- Damage caused by incorrect use
- Changes to the product’s original shape or structure
- Any other physical damage caused by the customer
If a product is returned with physical damage caused by the customer, the return will not be accepted, and no refund will be provided.
4. Used or Modified Products
A return will not be accepted if the product has been used.
A return will not be accepted if the product has been modified, altered, repaired, or otherwise changed by the customer or a third party.
5. Return Delivery Charge
If a customer returns a product, the customer must pay the full Courier/Delivery Charge for sending the product back to Virkut.com.
Virkut.com will not pay the return delivery charge.
The return delivery charge will not be included in the refund.
6. Return Process
Before returning a product, the customer must contact Virkut.com Customer Support.
The customer must provide:
- Order Number
- Customer name
- Mobile number
- Reason for the return
The customer must also provide product photos or videos when requested.
After the return is approved, the customer must send the product back according to the instructions provided by Virkut.com.
7. Returned Product Inspection
After the returned product reaches Virkut.com, the product will be inspected.
If the product meets all the conditions of this Return & Refund Policy, the refund process will begin.
If the product does not meet the required conditions, the return will be rejected and no refund will be provided.
8. Wrong Product or Product Damaged During Delivery
If a customer receives the wrong product or receives a product that is damaged during delivery, the customer must contact Virkut.com Customer Support as soon as possible after receiving the product.
The customer must provide the Order Number and relevant product photos or videos.
After verification, Virkut.com will provide the applicable solution.
9. Refund
If the returned product meets all Return Policy conditions and the return is approved, a refund will be provided.
The refund amount will be determined based on the order and the approved return.
The return delivery charge will not be refunded.
10. Cases Where No Refund Will Be Provided
No refund will be provided in the following cases:
- The return request is made after 7 days
- The product has been used
- The product has physical damage caused by the customer
- The product is returned broken or cracked due to customer use
- The product has burn or water damage caused by the customer
- The product has been modified or altered
- The original packaging or required accessories are missing
- Any condition of this Return & Refund Policy is not fulfilled
11. Changes to This Policy
Virkut.com reserves the right to change or update this Return & Refund Policy when necessary.
Any updated policy will be published on this page and will become effective after publication.